 In preparation for a re-launch of Discovery.com in 2001, managers asked us to conduct a site-wide critique. We test-drove 26 content and commerce sections, evaluating suitability of content as well as user-friendliness. In addition to listing technical glitches and usability "disconnects," our final report recommended improvements to clarify site organization and labeling and to better meet users' expectations. RESULTS: |
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| • | Discovery.com corrected many of the problems we identified in time for its re-launch. |
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"Whether assessing a Web site or editing copy, Susan and Michael keep the audience foremost in mind, and have a keen eye for structural problems, unclear avenues, and unnecessary complexity." Bill Allman senior vice president/general manager, Discovery.com |
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Portfolio Examples |
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| Dwell Magazine |
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| University Business Magazine |
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| PC World Magazine |
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| American Hospital Publishing |
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| Thrive Online |
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 | Discovery.com |
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| George Lucas Educational Foundation |
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| Other Projects |
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